We're here to help! If you have questions, concerns, or need assistance with Owlby, please reach out to us.
General Support
Email: support@owlby.com
For technical issues, account questions, or general inquiries
Privacy & Data Protection
Email: privacy@owlby.com
For privacy questions, data requests, or COPPA/GDPR inquiries
Company Information
Owlby AI LLP
Response time: We aim to respond within 48 hours
You can sign up for the beta program on our homepage. Parents or guardians must create accounts for children under 18, and we require parental consent for all users under 13 in compliance with COPPA.
Use the "Forgot Password" link on the login page. You'll receive an email with instructions to reset your password. If you don't receive the email, check your spam folder or contact support@owlby.com.
You can request account deletion by emailing privacy@owlby.com. We will process your request within 30 days and confirm when all data has been deleted. Parents can request deletion of their child's account at any time.
Parents can access their child's data through the parent dashboard in the app. For additional data requests, email privacy@owlby.com with your request. We'll provide the data within 30 days as required by COPPA and GDPR.
First, try closing and reopening the app. If the issue persists, check that you have the latest version installed. For persistent technical issues, contact support@owlby.com with details about your device, operating system version, and a description of the problem.
Safety is our top priority. If you encounter any inappropriate content or have safety concerns, please immediately contact support@owlby.com or privacy@owlby.com. We take all reports seriously and will investigate promptly.
Parents can withdraw consent at any time by emailing privacy@owlby.com. Upon withdrawal, we will immediately stop collecting data from your child and delete any existing data as required by COPPA.
We take your privacy seriously. You have the right to:
To exercise any of these rights, please contact us at privacy@owlby.com. For more information, see our Privacy Policy.
If you encounter any of the following, please report them immediately:
Email: support@owlby.com
Privacy Policy - Learn how we protect your data
Terms & Conditions - Read our terms of service
About Owlby - Learn more about our mission
FAQ - Common questions about Owlby
Owlby is currently in beta. This means the service may contain bugs or incomplete features. We appreciate your patience and feedback as we continue to improve. If you encounter issues, please report them to support@owlby.com.